ways to save money
The Consumers Edge

How to find a hidden discount you might not know about

Long-time readers of this blog know that I like to negotiate deals and discounts with my cable, wireless, and insurance providers. Barring a radical change in the future in which we will no longer need to have Internet streamed into our homes, talk on a cell phone, or to protect ourselves from liability, we will […]

The Consumers Edge

Retail spying – for better customer service or customer information?

One of my constant pursuits, especially with writing this blog, is to promote and improve customer service. Technology has simultaneously both improved and hurt interactions with customers by de-humanizing the shopping experience but also ironically providing greater opportunities for human interaction after the sale. For example, in the past, I have discussed how effective Twitter […]

The Consumers Edge

Yahoo mail account hacking and why you should use different passwords

If you have a¬†Yahoo mail account, you probably heard this past week that its systems were compromised dating back several years. Yahoo has, or will be, instructing all users to change their passwords immediately to limit that damage. I am not much of a Yahoo mail user these days, but I do have an account […]

The Consumers Edge

Credit monitoring services that you might already have

Given my recent experience with identity theft, I though I’d take a few minutes to discuss some options for you to help prevent this from occurring to you. Besides taking the obvious physical precautions and not letting strangers into your home, there are electronic credit monitoring options available that you might already have access to. […]

customer service
The Consumers Edge

Lyft’s customer service is really good

I love using both Lyft and Uber as alternatives to taxis when it makes sense. They are on par overall with each other with customer service and I have had both good and bad experiences with both firms. And, it doesn’t always make sense to ride with them when “surge” pricing occurs, but rides still […]