customer service
The Consumers Edge

Like to rideshare? Try pooling to save even more money

By now, unless you have been living in a cave for a few years you have heard about rideshare services such as Lyft and Uber, and maybe even newcomer, Via (which is built around commuting). Like many, I have used the biggies for a few years now and generally really enjoy their services. But, as […]

The Consumers Edge

Where online customer service has its shortcomings

Hello readers, My apologies for the long pause (writer’s block!). But, I am back again with a few new thoughts on customer service and how it is still a best practice to speak with humans over the phone when you need help for an issue. Here’s my story. Some months ago, I was in the […]

The Consumers Edge

There’s still time to save on flowers for Valentine’s Day

Valentine’s Day is right around the corner. Flowers are typically a very popular gift to give, and especially this time of year, can be a little extra expensive. But, you can still save money with a few tips here that we’ll discuss. Above all, buying flowers at the grocery store for Valentine’s Day is probably […]

The Consumers Edge

Success with PayPal’s free return shipping program

Recently, I wrote about how PayPal has a relatively program that reimburses you for certain retailers that charge for return shipping costs. I am pleased to announce that the first time using this program was a great success. This morning, after a bit more than a week or so of waiting, I received a notification […]

The Consumers Edge

Paypal benefits that you might now know about

Remember PayPal, one of the earliest, if not the first peer-to-peer payment service? Well, if you have forgotten that you had an account, now is the time to wipe off the digital dust and take full advantage of its many features. In addition to being able to send friends and family money, when you use […]