How to extend a product warranty

For all of the product purchasing we do, how often have we thought about registering product purchases with the manufacturer? Not much, most likely. Typically, most of our purchasing is limited shelf life items, like food, so we aren’t thinking about warranty coverage Can’t register my milk purchase. So, if I buy anything that comes with a product registration card, I usually just toss it. Who wants more junk mail? But, with my on-going issues with my electric toothbrush problems, I have finally seen the value.


Credit: Flickr/bfishadow

To recap, I have had a few problems with the toothbrush due to faulty parts. But they were quickly addressed using online customer service as it was still under the original coverage period of two years. Now, I have had another problem but the brush is now past the original coverage period – or so I thought. Because I attempted to file a claim with my credit card company for their extended warranty protection coverage, I had to go through a few hoops to determine repair cost before they’d process a replacement. What I didn’t realize was that this manufacturer, for simply registering my product with them, extended my warranty another six months! Stoked. Now, I don’t have to fill out a bunch more paperwork with my credit card company and wait for their bureaucracy to process it.

So, like last time, I dialed up their online chat, explained the problem, and within a few minutes a replacement was promised to me. I am happy. This made me think a bit about the other items I have worth far more than $150. My tv, laptop, and appliances. Should I be registering with them, too? It might be worth spending a few minutes to do so. Getting a manufacturer to process a return is going to be far easier than with the credit card company after the original warranty expires and the extended one kicks in.

Warranty coverage made easier with registration

From now on, for significant purchases or anything that plugs in, I am going to fill out the manufacturer’s product registration card or online. I definitely appreciate the extended coverage I got just for providing my name and purchase date. And, even more so, the potential headache savings from dealing with a manufacturer directly.

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