Readers of this blog know that I love to use my credit card as often as I can (responsibly). And, I am not ashamed to see how little I can charge to my card. I once bought a newspaper for $.50. But, with high “swipe” fees, buying anything less than $5 to $10 is rare now. So, when I am able to use my rewards earning card, I expect to get my points, cash back, or miles accordingly. Sometimes, that doesn’t always happen.
If you have taken a moment to study your credit card’s statement every month, you will notice that purchases fall in a broad range of categories. For example, restaurants, department stores, and entertainment. These correspond to certain merchant coding that large card issuers use to catalog the merchants with which they partner. Sometimes, the name is straight forward with what the merchant is. Target, well known by many, is one example that might not be so clear. Chase can describe them as both grocery stores and discount stores. Why does that matter? If you have a card that earns bonus points by shopping at grocery stores and sometimes the store is not classified as a grocery store, than you might be missing out on points.
Here’s another example, my Hyatt credit card earns 2x bonus points if I use it a restaurant. I recently went to a food truck, which are normally considered restaurants, and the transaction did not process it that way. Granted, it was a Square payment, but still other Square payments for food truck purchases have processed as restaurants in the past.
What can you do about about missing a credit card point bonus?
If the purchase is significant, then definitely send a note to the card company’s customer service. It may be just a one-time glitch, or a bigger issue which means you will be missing out on a lot of bonus points over time.
So, how do you make sure you that you are receiving the proper points for your purchases? View your statements often and look for transactions that should have a bonus associated with them. That way, you can stay on top of any errors and ensure you are earning the maximum amount of credit card loyalty points for your purchases as possible.